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1. General Information

This Privacy Policy is intended to inform users of the [Website Name] website about how their personal data is collected, used, stored, and protected in accordance with Regulation (EU) 2016/679 (GDPR) and applicable Bulgarian law.

Data Controller:
[Company Name / Merchant]
Address: [Address]
Email: [Contact Email]
Phone: [Phone Number – optional]

2. What personal data do we collect?

Depending on how you use the website, we may collect the following personal data:

  • First and last name
  • Email address
  • Phone number
  • Shipping address
  • Billing Information
  • Order Information
  • IP address and device specifications
  • Data provided via the contact form or email

3. Purposes of personal data processing

Personal data is processed for the following purposes:

  • Processing and fulfillment of orders for printed products
  • Delivery of Purchased Items
  • Communication with customers regarding orders, questions, or complaints
  • Issuance of accounting and tax documents
  • Improving the website’s functionality and security
  • Compliance with legal obligations

4. Legal basis for processing

The processing of personal data is carried out on the following grounds:

  • Contract Performance (Online Store Order)
  • Express consent of the user
  • Legal obligation
  • The controller’s legitimate interests (security, fraud prevention)

5. Data retention period

Personal data is stored:

  • Regarding the time required to fulfill the order
  • In accordance with accounting and tax laws (up to 10 years, where applicable)
  • Until consent is withdrawn, where processing is based on consent

6. Disclosure of Data to Third Parties

Personal data may be disclosed to third parties only when necessary, such as:

  • Courier companies
  • Payment service providers
  • Accounting and IT Services
  • Government agencies, as required by law

All third parties are required to comply with data protection requirements.

7. Consumer Rights

Every user has the right to:

  • To receive information about the personal data being processed
  • Request access to their data
  • Request a correction of inaccurate data
  • Request deletion (“right to be forgotten”)
  • To restrict processing
  • To object to the processing
  • To transfer their data to another controller
  • To withdraw consent at any time

Requests should be sent to the contact email address provided.

8. Privacy

We implement appropriate technical and organizational measures to protect personal data, including:

  • SSL encryption
  • Restricted access to data
  • Protection against unauthorized access
  • Regular system updates

9. Cookies

This website uses cookies to improve your user experience. For more information, please see our Cookie Policy.

10. Policy Changes

The administrator reserves the right to modify this policy. Any changes will be posted on this page.